FAQ

Answers to common questions

What’s your turnaround time?

For most projects, standard turnaround is 3–4 business days from the time all files and notes are received. Rush options are sometimes available; mention your deadline on the form so we can confirm before you send files.

What file formats do you accept?

Silverlens accepts all common camera and delivery formats, including .mp4, .mov, ProRes, DNx, and most mirrorless/DSLR codecs. If you’re unsure about a specific format, just include a short sample in your first upload and it can be checked before the full job.

Do you offer revisions?

Each project includes one round of technical adjustments (for example: small changes to noise reduction strength, stabilization, or exports). Creative editing changes, like pacing, music, or story, are left to your editing team.

How do I get started?

Click “Get Started” in the menu, fill out the short intake form, and upload a small sample or full project via the link provided. You’ll receive a confirmation with timeline, pricing, and any questions before work begins.

What types of projects do you handle?

Silver lens regularly supports wedding and event editors, real estate media teams, YouTube creators, course producers, and small agencies that need clean, consistent footage prep and enhancement.

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